Shipping / Returns
We work in collaboration with La Poste and its Colissimo service to provide you fast and quality shipments. When your package is shipped, we will send you an email with your Colissimo tracking number. Then, you can track your package for 30 days after it is sent to the site https://www.colissimo.fr/portail_colissimo/suivre.do
You will receive your products in 7 or 9 working days everywhere in Europe in case we have your products in stock in our premises and in 10 or 11 days in the case we have to order the products from our different suppliers. For other international destinations, the delivery time is 14/15 working days.
Shipping costs are calculated according to the amount of your order and the country of destination and include the processing, packaging and shipping of your product. The exact amount of your shipping charges is automatically calculated when you complete your order.
Returns and refund
All returns must be made to the following address:
SPACEFOOT SAS - Returns service
ZAC de Conneuil
2 rue Lavoisier
37270 Montlouis Sur Loire
All returns must be reported to our service and completed with Colissimo Tracking with signature within the 15 days following the reception of your order. All items must be returned in their original state and packaging with their label intact. They must be accompanied by the purchase invoice or the delivery note.
Any customized item can not be returnerd, exchanged nor refunded. An example is a flocked jersey.
No return by express delivery will be processed, whatever the reason.
If the delivered product is compliant with the order, all returning costs are on your charge.
If the product is defective or non-compliant, we will refund the incurred costs for the return (only on presentation of an invoice certifying the payment). The maximum amount refunded for the incurred returning charges is 8€. All refunds will be processed under a 30 day working period.
For any returned item on the basis of "defective" motive, please specifcy on a seperate mail the nature of the fault. We cover the expenses incurred for the forwarding of the products.
Regarding exchanges, they will be carried out betweend 10 and 15 days, taking into account the fact that many of our products are imported. In the case where one of the exchanged product was out of stock for more than 60 days, you would be refunded. Please specifcy in detail the products that you would like in exchange.
We do our best possible to provide you a quality service. However, if the quality of an ordered product is questionned, we reserve the right to return the product to the original manufacturer for inspection before taking any decision regarding this product.